Senior Business Process Management Professional
19 hours ago
Tech Mahindra is a leading provider of digital transformation, consulting, and business process outsourcing services.
Job OverviewThis role requires a minimum of 1 year of experience in managing and calculating occupancy, shrinkage, attrition, and bottom quartile metrics. Key responsibilities include roster planning, Excel proficiency, productivity, Average Handling Time (AHT), and quality management.
Key Performance Indicators (KPIs)- Occupancy and shrinkage rates
- Average Handling Time (AHT)
- Productivity and efficiency metrics
- Quality performance
The ideal candidate should have hands-on experience with the mentioned metrics and be comfortable working night shifts. Immediate joiners are preferred.
Salary InformationThe estimated annual salary for this position is ₹5,500,000 (INR 5.5 LPA) based on industry standards and location.
Benefits and PerksTech Mahindra offers a comprehensive compensation package, including benefits and perks that enhance the overall employee experience.
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