Senior Business Development Professional

23 hours ago


Mumbai, Maharashtra, India Powerweave Software Services Full time
Job Description

We are seeking a Senior Business Development Professional to join our team at Powerweave Software Services. In this role, you will be responsible for developing account strategies to drive customer retention and growth, identifying and pursuing upsell/cross-sell opportunities within existing accounts, and supporting renewal processes and contributing to expansion strategies.

Responsibilities
  • Track and analyze customer success metrics and KPIs.
  • Maintain accurate customer records in CRM systems.
  • Generate regular reports on customer health, satisfaction, and engagement.
Requirements

To succeed in this role, you will need:

  • Bachelor's degree in Business Administration, Marketing, Communications, or related field.
  • 7+ years of experience in customer success, account management, or similar customer-facing roles.
  • Expertise in customer relationship management, retention, onboarding, upselling/cross-selling, and collaboration with cross-functional teams.

Salary: $140,000 - $170,000 per annum



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