Senior Business Process Manager

1 week ago


Mumbai, Maharashtra, India Firstsource Full time

At Firstsource, a leading provider of customized Business Process Management (BPM) services, we pride ourselves on being trusted custodians and long-term partners to over 100 top brands with a presence in the US, UK, India, and Philippines. Our innovative 'rightshore' delivery model offers comprehensive solutions covering the entire customer lifecycle across Healthcare, Telecommunications & Media, and Banking, Financial Services and Insurance Verticals.

Join our team as a Senior Business Process Manager - WFM MIS

We are seeking an experienced Senior Business Process Manager to join our team in Mumbai. As a key member of our BPO division, you will be responsible for planning and developing scope, deliverables, required resources, work plan, budget, and timing for new initiatives. In this role, you will also work closely with project sponsors, cross-functional teams, and assigned project managers to ensure seamless project execution.

About the Role:

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