Customer Support Specialist

2 days ago

Cochin, Kerala, India beBeeCustomerSuccess Full time ₹ 6,00,000 - ₹ 12,00,000
Job Title: Customer Success Advocate

We are seeking a highly skilled Customer Success Advocate to join our team. This is an exciting opportunity for a talented professional to work with us and contribute to the growth of our organization.

The Customer Success Advocate will be responsible for ensuring that our customers have a seamless experience with our products and services. This will involve working closely with cross-functional teams to identify areas of improvement and implement changes that enhance the customer journey.

A successful Customer Success Advocate will possess excellent communication and interpersonal skills, as well as the ability to build strong relationships with internal stakeholders and external customers. They will also have a passion for delivering exceptional customer experiences and driving business results.

  • Main Responsibilities:
  • Onboard new customers and provide training on our products and services
  • Familiarize customers with our program elements and ensure they understand their role in achieving success
  • Maintain accurate records of customer interactions and growth
  • Provide regular feedback and coaching to customers to help them overcome challenges
  • Collaborate with internal teams to resolve customer issues and improve overall satisfaction

Requirements:

  • 0-4 years of experience in a similar role
  • Excellent written and spoken communication skills
  • High customer-centricity and problem-solving skills
  • Ability to manage internal communication and drive student success
  • Decent proficiency in MS Office Suite (Outlook, Word, Excel)

Benefits:

  • Ongoing training and development opportunities
  • Competitive salary and benefits package
  • Opportunity to work with a dynamic and growing organization

About Us:

We are a fast-paced and innovative organization dedicated to delivering exceptional customer experiences. We are committed to building strong relationships with our customers and partners, and we are looking for talented individuals who share our vision.

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