Customer Support Specialist

2 days ago

Cochin, Kerala, India beBeeEscalation Full time ₹ 12,00,000 - ₹ 15,00,000
Customer Support Expert

We are seeking a seasoned Customer Support Expert to join our team. As a key member of our customer support department, you will be responsible for providing top-notch service to our customers.

Job Description:

The ideal candidate will have excellent communication and problem-solving skills, with the ability to effectively manage and resolve escalated customer issues.

  • Escalation Management: Effectively handle and resolve escalated customer complaints related to refunds, disputes, and other concerns.
  • Investigation and Analysis: Conduct thorough investigations into the root causes of escalations to prevent recurrence.
  • Refund Management: Process and oversee refund requests in accordance with company policies.
  • Collaboration: Work closely with cross-functional teams to gather information and expedite resolution.
  • Documentation and Reporting: Maintain accurate records of escalated cases, actions taken, and resolutions achieved.

Required Skills and Qualifications:

  • Excellent Communication Skills: Ability to communicate effectively with customers in a professional and empathetic manner.
  • Problem-Solving Abilities: Strong analytical skills and ability to think critically.
  • Collaboration: Ability to work effectively with cross-functional teams.
  • Technical Skills: Proficiency in using CRM software and customer support tools.

Benefits:

  • Opportunity to Make a Difference: Join a dynamic team that values customer satisfaction and strives for excellence.
  • Professional Growth: Opportunities for growth and development in a fast-paced environment.
  • Competitive Compensation: Competitive salary and benefits package.

How to Apply: If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application today

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