Customer Support Specialist

24 hours ago

Cochin, Kerala, India beBeeCustomerSupport Full time ₹ 2,40,000 - ₹ 3,00,000
Job Opportunity

We are seeking a dedicated customer service professional to join our team as a Customer Support Specialist.

Job Description:

The ideal candidate will handle day-to-day tasks, including addressing customer inquiries, ensuring timely resolution of issues, and providing exceptional customer service.

Responsibilities:
  • Handle customer inquiries and resolve issues in a timely manner
  • Communicate effectively with clients and provide exceptional service
  • Work closely with the sales team to support customer acquisition and retention efforts
  • Collaborate with the team to achieve customer satisfaction goals
Requirements:
  • Excellent Communication skills
  • Sales skills to assist with customer acquisition and retention
  • Strong problem-solving abilities and attention to detail
  • Ability to work independently and as part of a team
  • Previous experience in customer care or a related role is a plus
  • Bachelor's degree in Business, Communications, or a related field
Key Attributes:
  • Results-driven individual with a passion for delivering excellent customer experiences
  • Strong communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Proficiency in CRM software and other relevant tools

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