Customer Support Specialist

1 week ago


Cochin, Kerala, India beBeeSupport Full time ₹ 46,99,996 - ₹ 64,31,995
Job Role:

We are seeking a highly skilled and experienced Customer Support Specialist to join our team.

  • Key Responsibilities:
  • Handle customer inquiries via phone, email, or chat with professionalism and empathy.
  • Take complete ownership of issues from initiation to resolution with proper follow-ups and documentation.
  • Maintain detailed records of customer interactions, feedback, and concerns.
  • Collaborate with internal teams to ensure timely and effective solutions.
  • Proactively identify customer needs and provide appropriate guidance and support.
  • Required Skills:
  • Prior experience in customer service or call handling is preferred.
  • Knowledge of software products is an added advantage.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to multitask, adapt, and remain calm under pressure.

This role presents a fantastic opportunity for a motivated individual who enjoys working with customers to resolve their queries and create a positive experience.



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