Strategic Account Growth Specialist
2 days ago
About Plum
We're undergoing a significant transition from a start-up to a scale-up, capitalizing on our product's exceptional market fit. We're seeking sales professionals to capitalize on the substantial demand for our product.
We're looking for dynamic, goal-oriented individuals who can deliver high customer satisfaction and take ownership of customer success. As an articulate presenter and strategic planner, you'll thrive in this role.
Joining a company in the scale-up phase is an exciting challenge. You'll be part of a high-growth environment, continually prioritizing tasks to drive Plum's growth. Your experience will be similar to working at one of the fastest-growing SaaS companies in history.
Key Responsibilities:
- You'll be the primary point of contact for large account customers, representing Plum.
- Through collaboration, you'll help employees and employers use their health insurance and benefits seamlessly.
- You'll develop a deep understanding of our product, systems, and processes.
- You'll oversee insurance policy placement, health ID uploads, and benefits configurations.
- You'll create engagement plans and implement them.
- You'll identify and execute upsell and cross-sell opportunities.
- You'll handle policy renewals and coordinate with insurance partners for clarification.
- You'll drive 100% customer retention through exceptional service.
Requirements:
- At least 4-6 years of experience in B2B sales and customer-facing roles.
- Strong written and verbal communication skills.
- High customer empathy and problem-solving abilities.
- Ability to work with cross-functional teams to resolve issues.
- Comfortable using modern tools like Intercom, Slack, Google Suite, and Hubspot.
- Strong adherence to SLAs and processes.
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