Strategic Account Growth Specialist

2 days ago


Bengaluru, Karnataka, India Plum Full time

About Plum

We're undergoing a significant transition from a start-up to a scale-up, capitalizing on our product's exceptional market fit. We're seeking sales professionals to capitalize on the substantial demand for our product.

We're looking for dynamic, goal-oriented individuals who can deliver high customer satisfaction and take ownership of customer success. As an articulate presenter and strategic planner, you'll thrive in this role.

Joining a company in the scale-up phase is an exciting challenge. You'll be part of a high-growth environment, continually prioritizing tasks to drive Plum's growth. Your experience will be similar to working at one of the fastest-growing SaaS companies in history.

Key Responsibilities:

  • You'll be the primary point of contact for large account customers, representing Plum.
  • Through collaboration, you'll help employees and employers use their health insurance and benefits seamlessly.
  • You'll develop a deep understanding of our product, systems, and processes.
  • You'll oversee insurance policy placement, health ID uploads, and benefits configurations.
  • You'll create engagement plans and implement them.
  • You'll identify and execute upsell and cross-sell opportunities.
  • You'll handle policy renewals and coordinate with insurance partners for clarification.
  • You'll drive 100% customer retention through exceptional service.

Requirements:

  • At least 4-6 years of experience in B2B sales and customer-facing roles.
  • Strong written and verbal communication skills.
  • High customer empathy and problem-solving abilities.
  • Ability to work with cross-functional teams to resolve issues.
  • Comfortable using modern tools like Intercom, Slack, Google Suite, and Hubspot.
  • Strong adherence to SLAs and processes.


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