Account Growth Specialist
3 weeks ago
About the Role
We are looking for a highly motivated Customer Success Specialist to join our team at Hotelogix India Private Limited.
Key Responsibilities
- Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
- Meet up upsell/cross sell targets to better customer adoption.
- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.
- Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team.
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
- Maintain existing customer success metrics and data as directed.
Daily and Monthly Responsibilities
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
- Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals.
- Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time.
- Collaborate, problem solve, and/or strategize upcoming client meetings with team members.
- Prepare necessary documentation or visuals for client to demonstrate performance of campaigns.
- Work with the sales and marketing team to drill customer references and develop case studies, testimonials and other required marketing materials.
Requirements
- 3-5 years of experience in communications, marketing, sales, account management, or customer success.
- Strong verbal and written communication, strategic planning, and project management skills.
- Analytical and process-oriented mindset.
- Comfortable working across multiple departments in a deadline-driven environment.
- Active team player, self-starter, and multi tasker who can quickly adjust priorities.
- Bachelor's degree.
- Knowledge of Zoho will be a plus point.
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