Account Growth Specialist

3 weeks ago


Bengaluru, Karnataka, India Hotelogix India Private Limited Full time

About the Role

We are looking for a highly motivated Customer Success Specialist to join our team at Hotelogix India Private Limited.

Key Responsibilities

  1. Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
  2. Meet up upsell/cross sell targets to better customer adoption.
  3. Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.
  4. Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team.
  5. Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
  6. Maintain existing customer success metrics and data as directed.

Daily and Monthly Responsibilities

  1. Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
  2. Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals.
  3. Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time.
  4. Collaborate, problem solve, and/or strategize upcoming client meetings with team members.
  5. Prepare necessary documentation or visuals for client to demonstrate performance of campaigns.
  6. Work with the sales and marketing team to drill customer references and develop case studies, testimonials and other required marketing materials.

Requirements

  1. 3-5 years of experience in communications, marketing, sales, account management, or customer success.
  2. Strong verbal and written communication, strategic planning, and project management skills.
  3. Analytical and process-oriented mindset.
  4. Comfortable working across multiple departments in a deadline-driven environment.
  5. Active team player, self-starter, and multi tasker who can quickly adjust priorities.
  6. Bachelor's degree.
  7. Knowledge of Zoho will be a plus point.


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