Sales Operations Manager
4 weeks ago
The Sales Operations Manager will be responsible for providing sales support and ensuring smooth operations in line with contracts. This includes order management, contract management, and analyzing sales performance data to evaluate the effectiveness of sales strategies and initiatives.
Sales Support- Process, track, and fulfill customer orders throughout the entire order lifecycle, ensuring customer satisfaction.
- Collaborate with sales representatives to address customer needs and support sales initiatives.
- Provide regular insights and recommendations to senior management based on sales performance analysis.
- Develop and implement demand planning processes to accurately forecast sales volumes and customer demand.
- Collaborate with sales, marketing, and production teams to ensure alignment of demand forecasts with production schedules and inventory levels.
- Develop training programs for sales support teams to enhance product knowledge and customer service skills.
- Provide leadership and guidance to the sales operations team, fostering a culture of collaboration, innovation, and continuous improvement.
- Monitor and analyze sales performance indicators (Sales vs Forecast & Budget).
- Track and analyze customer service metrics (Customer Service Level, Lead Time, Customer Satisfaction, resolution time).
- Implement initiatives to drive operational efficiency and improve customer satisfaction metrics.
- Ensure adherence to processes, especially with IT systems (ERP/CRM).
- Initiate and lead initiatives aimed at improving the overall customer experience.
- Identify customer pain points to propose improvements.
Requirements: Bachelor's in engineering or Master's degree in Business field. 10-15 years of experience in business operations.
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