Operations Manager

3 weeks ago

Mumbai, Maharashtra, India Cowrks Full time
Sales and Operations Management

The ideal candidate will have a strong background in sales and operations management, with a proven track record of driving revenue growth and improving operational efficiency.



Key Responsibilities:

  • Maintain and review annual and monthly budgets for the Training Centre
  • Review budgets against performance with internal stakeholders
  • Execute strategies for incremental revenue

Sales, Operations and F&B Management:

  • Ensure effective sales management, smooth daily operations, and F&B related areas of the Training Centre
  • Prepare and implement sales, operations, and F&B event strategies
  • Liaise with Marketing and Technology team for sales promotions and events
  • Work closely with City training resource to ensure trainings systems and procedures are in place for sales and upselling

Client Experience:

  • Design and implement sales procedures and programs to ensure service consistency in all areas
  • Closely work with internal stakeholders and functions to ensure smooth functioning of all departments and collaboration in service
  • Develop and run periodic surveys related to service offerings to gain feedback of clients
  • Prepare strategies based on the feedback to improve product and service offerings
  • Utilize this data to develop trends and insights that will drive continuous improvement in the site performance
  • Motivate employees to play a central role in customer care by bringing superior organizational skills, attention to detail, and passion to delight

Leadership and Team Management:

  • Work closely with Corporate, City resources, and internal stakeholders to develop and execute sales and operations strategy
  • Develop SOPs, KPIs, and metrics to drive revenue, productivity, process improvement, and service levels
  • Drive brand partnerships and alliances for enhanced client experience and incremental revenue
  • Develop initiatives that impact people, process, productivity, and service levels

Behavioral Attributes:

  • A self-starter with the ability to act
  • Demonstrated understanding of business and strong commercial acumen
  • Ability to understand complex situations and make sound business decisions
  • Communicates clearly; negotiates persuasively; builds and maintains relationships internally and externally
  • Exemplifies personal drive and integrity
  • Self-motivated and outcome-oriented
  • Achieves results; implements change; has ability to identify and clarify ambiguities; closure, and delivery
  • Accuracy and attention to detail; has ability to manage several complex or high-profile issues
  • Confident decision-making
  • Excellent written and verbal communication
  • Ability to work well under pressure and to reprioritize multiple tasks
  • Proven ability to organize and prioritize tasks effectively

Preferred Qualifications:

  • 3 years or above Bachelor's degree
  • Tertiary qualifications in hospitality, property, building, or facilities management would be an advantage
  • 3 years or more relevant work experience leading large cross-functional teams
  • Strong customer service focus and excellent client relationship management is a must
  • Good communication skills, excellent organizational skills, broad knowledge of business functions
  • Demonstrated experience with continuous improvement initiatives and a progressive mindset is highly desirable

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