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IT Operations Manager

4 weeks ago

Mumbai, Maharashtra, India Rexus Group Full time
Job Title: IT Operations and Escalation Executive

At Rexus India, we are seeking a highly skilled and experienced IT Operations and Escalation Executive to join our team in Mumbai. This role requires a proactive leader with exceptional problem-solving skills and the ability to manage multiple tasks efficiently within the context of global IT projects.

Key Responsibilities:
  • Operations Management: Oversee daily operations to ensure efficiency and adherence to established processes.
  • Escalation Management: Act as the primary point of contact for all escalations, ensuring timely and effective resolution.
  • Customer Satisfaction: Ensure high levels of customer satisfaction through effective issue resolution and communication.
  • Team Leadership: Lead, mentor, and develop a team of operations professionals.
  • Continuous Improvement: Identify opportunities for process improvements and operational efficiencies.
  • Global IT Projects: Oversee and manage operations related to global IT projects, ensuring alignment with project goals and timelines.
  • Revenue Management: Manage and achieve overall monthly revenue targets.

Qualifications:

  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Minimum of 5 years of experience in operations management or a similar role.
  • Proven experience in managing escalations and resolving complex issues.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Analytical mindset with strong problem-solving skills.
  • Proficiency in using operational tools and software.
  • Ability to work independently and make informed decisions under pressure.