Strategic Operations Coordinator

2 weeks ago


Mumbai, Maharashtra, India Zone IT Solutions Full time
Key Responsibilities
  • Delivery Team Management:
    • Supervise and support the delivery team in coordinating client submissions, responding to client inquiries, and consolidating submissions for quality and consistency.
    • Collaborate closely with recruiters to ensure a smooth submission process and address any issues promptly.
  • Client Coordination:
    • Act as a primary point of contact for client-related queries, ensuring all concerns are handled efficiently and professionally.
    • Maintain open lines of communication with clients, providing updates, and escalating issues to the appropriate departments when needed.
  • HR and Training Coordination:
    • Partner with the HR coordinator to align on policies and oversee the delivery of necessary training programs.
    • Coordinate company events, meetups, and team-building activities to foster a collaborative culture within Zone IT Solutions.
  • Marketing and Account Management:
    • Work with the marketing and account teams to ensure seamless onboarding of new clients and completion of payments, contracts, and exit processes.
    • Identify and escalate any interpersonal or operational challenges affecting team productivity or client satisfaction.

This role is ideal for a highly organized and detail-oriented individual who can effectively manage multiple priorities and ensure smooth communication between teams. The Business Operations Manager will play a critical role in driving operational efficiency and excellence within Zone IT Solutions.

Requirements
  • Proven experience in operations, project management, or delivery management, ideally within a recruitment or IT services environment.
  • Strong leadership and communication skills with the ability to foster a positive, collaborative team environment.
  • Excellent organizational skills, with the ability to manage multiple priorities and meet deadlines.
  • Proficiency in MS Office, CRM, and project management software is advantageous.


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