Sales Engineer, West
1 month ago
About the Role
We are seeking a highly skilled Sales Engineer to join our team at Trend Micro. As a Sales Engineer, you will be the technical bridge between our Sales Representatives and their pre-sales customers, providing technical guidance and support to help customers and prospects select and deploy Trend Micro Next-Gen security solutions.
Key Responsibilities
- Develop and maintain strong relationships with customers and prospects to understand their technical needs and provide tailored solutions.
- Collaborate with the Sales team to develop customer relationships, provide leadership in security architecture, and influence customer technical strategy.
- Conduct routine updates on new products and technologies to internal sales staff and provide training as needed.
- Work closely with Regional and Global Product Managers to stay up-to-date on the latest product and technology developments.
- Deliver engaging technical demonstrations and presentations to customers and prospects, highlighting the benefits and advantages of Trend Micro products.
- Encourage and empower partners and channel to propose, position, and convince customers with our products and solutions.
- Present complex technical issues and solutions to all levels of an organization in a meaningful, engaging, and digestible manner.
- Apply strong problem-solving skills to design solutions that solve customer problems.
- Develop close relationships to help influence the technical strategy of customers.
- Deliver training to customers and prospects about Trend Micro solutions.
- Work with company technical support personnel to ensure ongoing quality of support and customer health.
- Contribute to departmental best practices, strategies, methodologies, and documentation for increased efficiencies.
- Continuously self-improve and learn to maintain current technical knowledge and participate in technical communities of interest.
Requirements
- Rich experience in delivering high-quality presales support and solutions, bringing unique value to customers.
- Strong understanding and knowledge of SOC operations, security analytics capabilities, cloud architect understanding, cloud native application security, SASE, CASB, and Zero Trust models.
- Knowledge and understanding of Microsoft O365, Azure, Google, and AWS services is an added advantage.
- Exposure to security software solutions like Firewall, Content Security, Intrusion Prevention, Encryption, Data Leakage, Data Protection, and Monitoring Security is an added advantage.
- Good written and spoken communication skills in English.
- A strong interest in all aspects of cybersecurity and a passion for customer security.
- Excellent understanding of public cloud technologies such as AWS and Azure.
What We Offer
We embrace change, empower people, and encourage innovation. Join Trend Micro and thrive with us.
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