Production Support Specialist

1 month ago


Pune, Maharashtra, India THE BANK OF NEW YORK MELLON CORPORATION Full time

We are seeking a skilled Production Support Specialist to join our Issuer Services Engineering Production Services team in Pune, Maharashtra - Hybrid.

This role will play a critical part in ensuring the smooth operation of our applications, performing maintenance changes, and deployments. The ideal candidate will have strong analytical and communication skills, with experience in Java, SQL Server, and PL/SQL technologies.

The successful candidate will be responsible for:

  • Application Support, perform maintenance changes (like bug fix, SSL cert renewal etc.), and deployments.
  • Proactively monitor applications health, alerts/incidents from all systems and software changes that affect applications/business users and take appropriate action.
  • Provide quick support for escalated incident tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
  • Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
  • Communicate with business users in order to understand their needs and requirements.
  • Produce Ad hoc Reports for users from database.
  • Support Infrastructure and Interfacing applications changes.
  • Work in shifts (UK/APAC) on rotational basis.
  • Work on weekends and Holidays to support production releases and enterprise events.
  • Provide on-call support on rotational basis.

To succeed in this role, you will require:

  • A minimum of 2 years of working/hands-on experience in Java, SQL Server, and PL/SQL technologies.
  • Strong database query programming knowledge.
  • Strong analytical and communication skills - both verbal and written.
  • Must be high-energy, detail-oriented, proactive, and able to learn and take on challenging opportunities.
  • Willingsness to work in shifts and weekend/holidays.
  • Experience in Incident Management, Change Management, and Problem Management.
  • Experience in Infrastructure Support, Configuration, and Release Management.
  • Knowledge of UNIX and Shell Script.
  • Knowledge of Apache/Tomcat/Websphere Application Servers.
  • Knowledge of Spring, IBM MQ, Rest API, and Websockets.
  • Experience in App Engine and Cloud platform is an advantage.
  • Experience in Automation and Banking Domain is an advantage.

About Us:

B



  • Pune, Maharashtra, India BNY Full time

    At BNY, we empower our employees to grow and succeed in a dynamic and innovative work environment.We are seeking a highly skilled Production Support Specialist to join our team in Chennai, Tamil Nadu –HYBRID. As a key member of our production services application support team, you will be responsible for providing high-quality support to our business...


  • Pune, Maharashtra, India BNY Full time

    About the RoleWe're seeking an experienced Production Support Specialist with expertise in application technical support to join our team. This is a critical role in Pune, MH – HYBRID.Key ResponsibilitiesProvide technical support for complex applications and collaborate with Development teams.Monitor real-time transactional data from accounting...


  • Pune, Maharashtra, India Avant Garde Corporate Services Full time

    **Job Title:** Senior IT Support Specialist**About Avant Garde Corporate Services:**We are seeking a highly skilled Senior IT Support Specialist to join our team. The ideal candidate will have 7+ years of experience in providing L2 support to production systems, including applications, databases, middleware components, infrastructure, and network...


  • Pune, Maharashtra, India LifeMagic Group Full time

    Job Title: WhatsApp Support SpecialistJob Description:We are seeking a highly skilled WhatsApp Support Specialist to join our team at LifeMagic Group. As a WhatsApp Support Specialist, you will be responsible for providing excellent customer service to users of the WhatsApp messaging platform.Key Responsibilities:Assistance: Respond to user inquiries,...


  • Pune, Maharashtra, India Genpact Full time

    Job OverviewGenpact, a global professional services and solutions firm, seeks an experienced Network Support Specialist to join our team. The ideal candidate will provide primary support to customers encountering problems using products and network solutions.


  • Pune, Maharashtra, India Accops Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Accops. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.About the RoleThe Technical Support Specialist will be responsible for troubleshooting and resolving...


  • Pune, Maharashtra, India Enrich Talents Full time

    We are looking for an experienced Product Delivery Specialist to join our Enrich Talents team. As a Product Delivery Specialist, you will be responsible for overseeing the end-to-end delivery of software products, ensuring they meet our high standards of quality and functionality.**Key Responsibilities:Project management, including delivery, quality,...


  • Pune, Maharashtra, India Right Move Staffing Solutions Private Limited Full time

    Job Title:**Technical Support Specialist** We are seeking a highly skilled Technical Support Specialist to join our team at Right Move Staffing Solutions Private Limited. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients. Estimated Salary: ₹800,000 - ₹1,200,000 per annum (based on...


  • Pune, Maharashtra, India Convergint Asia Pacific Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Convergint Asia Pacific. As a Technical Support Specialist, you will be responsible for delivering exceptional customer service and support to our clients.Responsibilities:Ensure client satisfaction through prompt and efficient resolution of technical issues.Manage...


  • Pune, Maharashtra, India Cummins Inc. Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Production Support Associate to join our team at Cummins Inc.About the RoleThis is an exciting opportunity for a recent graduate or entry-level candidate to launch their career in IT support. As a key member of our support team, you will be responsible for providing top-notch technical...


  • Pune, Maharashtra, India Crescent Techservices Full time

    Job Title: Software Development Support SpecialistCrescent Techservices is hiring a skilled Software Development Support Specialist to join our team. This role involves providing technical support for software applications, ensuring they run smoothly and efficiently.Key Responsibilities:Provide technical assistance to development teams to resolve software...


  • Pune, Maharashtra, India Truein Full time

    Product Support Lead Position at TrueinWe are seeking an experienced Product Support Lead to oversee and optimize our support operations, ensuring customer satisfaction and delivering exceptional support and technical assistance to Truein's customers. This role involves leading and managing the Customer Support team, focusing on delivering top-notch support...


  • Pune, Maharashtra, India ProPMO Services Private Limited Full time

    Job Title: Technical Support SpecialistLocation: Mumbai/PuneEstimated Salary: ₹8,00,000 - ₹12,00,000 per annumAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at ProPMO Services Private Limited. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers,...


  • Pune, Maharashtra, India Energy Exemplar Full time

    Cloud Support SpecialistWe are seeking a highly skilled Cloud Support Specialist to join our team at Energy Exemplar. As a key member of our technical support team, you will play a pivotal role in ensuring the reliability, performance, and security of our cloud-based infrastructure.About the RoleYou will work closely with our clients to provide exceptional...

  • IT Support Specialist

    3 weeks ago


    Pune, Maharashtra, India Compucom Full time

    We are seeking highly motivated and detail-oriented IT Support Specialists to join our dynamic team at Compucom Systems, Inc.The ideal candidate will possess excellent communication skills, a strong passion for technology, and the ability to work effectively in a fast-paced environment.About the Role:This is an exciting opportunity to kickstart your career...


  • Pune, Maharashtra, India Aricent Full time

    Job DescriptionWe are seeking an experienced Technical Support Specialist to join our Aricent team. As a key member of our IT department, you will provide exceptional technical support to our users, ensuring they receive the highest level of service and experience.About the RoleAs a Technical Support Specialist, your primary responsibility will be to provide...

  • IT Support Specialist

    4 hours ago


    Pune, Maharashtra, India TransPerfect Full time

    About This RoleWe are seeking an IT Support Specialist to join our team at TransPerfect. As a Service Desk Analyst, you will be the primary point of contact for customers seeking technical assistance.Job SummaryThe IT Support Specialist will provide exceptional service and support to end-users using an online ticketing system. Key responsibilities...


  • Pune, Maharashtra, India NCS Group Full time

    About the RoleNCS Group, a leading technology services firm, seeks an experienced billing support specialist to join its team. With presence in Asia Pacific and partnerships with governments and enterprises, NCS provides differentiated and end-to-end technology services to clients.As a billing support specialist, you will be responsible for handling...


  • Pune, Maharashtra, India TransPerfect Full time

    Job Summary:">We are seeking a highly skilled Technical Support Specialist to join our team at TransPerfect. As a key member of our Service Desk, you will be responsible for providing exceptional support to our customers through various channels, including phone, email, and chat.About the Role:">In this role, you will work closely with our internal teams to...


  • Pune, Maharashtra, India Luxoft Full time

    Job Description:We are seeking a skilled Techincal Support Specialist to join our Wealth Management IT support team.The ideal candidate will have 5+ years of experience in a production environment hosted on Windows, with knowledge of ITIL incident and problem management, solid Windows knowledge, and Linux knowledge.The successful candidate will be...