Production Support Specialist
1 month ago
We are seeking a skilled Production Support Specialist to join our Issuer Services Engineering Production Services team in Pune, Maharashtra - Hybrid.
This role will play a critical part in ensuring the smooth operation of our applications, performing maintenance changes, and deployments. The ideal candidate will have strong analytical and communication skills, with experience in Java, SQL Server, and PL/SQL technologies.
The successful candidate will be responsible for:
- Application Support, perform maintenance changes (like bug fix, SSL cert renewal etc.), and deployments.
- Proactively monitor applications health, alerts/incidents from all systems and software changes that affect applications/business users and take appropriate action.
- Provide quick support for escalated incident tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
- Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
- Communicate with business users in order to understand their needs and requirements.
- Produce Ad hoc Reports for users from database.
- Support Infrastructure and Interfacing applications changes.
- Work in shifts (UK/APAC) on rotational basis.
- Work on weekends and Holidays to support production releases and enterprise events.
- Provide on-call support on rotational basis.
To succeed in this role, you will require:
- A minimum of 2 years of working/hands-on experience in Java, SQL Server, and PL/SQL technologies.
- Strong database query programming knowledge.
- Strong analytical and communication skills - both verbal and written.
- Must be high-energy, detail-oriented, proactive, and able to learn and take on challenging opportunities.
- Willingsness to work in shifts and weekend/holidays.
- Experience in Incident Management, Change Management, and Problem Management.
- Experience in Infrastructure Support, Configuration, and Release Management.
- Knowledge of UNIX and Shell Script.
- Knowledge of Apache/Tomcat/Websphere Application Servers.
- Knowledge of Spring, IBM MQ, Rest API, and Websockets.
- Experience in App Engine and Cloud platform is an advantage.
- Experience in Automation and Banking Domain is an advantage.
About Us:
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