Production Support Specialist

2 weeks ago


Pune, Maharashtra, India Cummins Inc. Full time
Job Summary

We are seeking a highly motivated and detail-oriented Production Support Associate to join our team at Cummins Inc.

About the Role

This is an exciting opportunity for a recent graduate or entry-level candidate to launch their career in IT support. As a key member of our support team, you will be responsible for providing top-notch technical assistance to end-users, resolving issues efficiently, and collaborating with colleagues to ensure seamless operations.

Key Responsibilities
  • Technical Support: Provide timely and effective resolution to customer-identified issues using systematic analysis and established methodologies.
  • Incident Management: Utilize the Incident Management system to log reported issues and actions taken, ensuring accurate tracking and follow-up.
  • Collaboration and Communication: Build strong relationships with customers, deliver solutions that prioritize their needs, and maintain accurate records of issues and requests.
Requirements
  • Education: High school diploma or equivalent required; additional education or specialized training a plus.
  • Skills and Experience: Familiarity with installation and troubleshooting of CMES, QDAS, Radinik, and MFG software, as well as basic understanding of Oracle databases, SQL, and IIoT devices.
  • Problem Solving: Ability to diagnose and resolve complex issues using logical reasoning and established procedures.
What We Offer
  • A competitive salary range: $45,000 - $60,000 per annum, depending on experience and qualifications.
  • A comprehensive benefits package, including medical, dental, and vision coverage, retirement plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and advance your career.


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