Infrastructure Support Specialist
1 week ago
We are seeking an experienced Infrastructure Support Specialist to join our team at SAP Enterprise Cloud Service. This role is responsible for providing 24x7 infrastructure support and services, as well as adopting newer technologies and automation to ease day-to-day operations.
Key Responsibilities:- Ensure high-quality service delivery on a daily basis
- Define and track various service KPIs and SLAs
- De-escalate ongoing escalations
- Automate various operational tasks to increase efficiency
- Plan, set up, implement, and operate SAP technologies to achieve ambitious SLAs
- Generate regular MIS reports
- Participate in on-call duties and provide weekend support
- Collaborate with other teams to coordinate and orchestrate work
- 8+ years of experience in server and Linux administration
- 3+ years of experience in global service delivery teams
- Familiarity with ITIL concepts, including Service Management, Incident Management, and Root Cause Analysis
- Experience working with Hyperscalers: Azure, AWS, or GCP
- Strong knowledge of Container/Docker concepts
- Ability to manage multiple activities requiring cross-team coordination
- Effective management of partner support via KPI tracking
- Certification in at least one Hyperscaler solution: Azure, AWS, or GCP
- ITIL Certification
- Project management experience
- Excellent communication skills for interacting with different levels of the organization
SAP Enterprise Cloud Service is a public and private cloud managed services provider. We focus on building breakthroughs together by creating a workplace that values flexibility and innovation.
Our company culture is centered around enabling employees to drive innovation and build the foundation for tomorrow. We offer a highly collaborative and caring team environment with opportunities for learning and development, recognition of individual contributions, and a range of benefit options.
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