
Retention Specialist
2 days ago
We're a SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.
Our customer success function has been founder-led, with a track record of 200+ 5-star reviews and net negative churn.
We want to keep our customers for life. To do that, customer retention is probably going to be our most important function and we want to treat it like that.
Key Responsibilities:- Create personalized onboarding experiences for new customers.
- Track customer adoption and identify opportunities for upsell and expansion.
- Develop strong relationships with customers to understand their needs and provide tailored solutions.
- Strong communication and interpersonal skills.
- Able to work independently and as part of a team.
- Excellent problem-solving and analytical skills.
- Generous ESOPs for everyone in the team.
- Health insurance cover and accident coverage.
- Cult Fit and Cult Play passes.
- Salary In Advance - Trust first, by default.
Our goal is to make customers successful and help them achieve their goals. If this sounds interesting, drop a personal note with why you'd want to work with us and what makes you a good fit.
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