Customer Relationship Specialist

14 hours ago

Aurangabad, Maharashtra, India beBeeCustomerRelationship Full time ₹ 40,00,000 - ₹ 80,00,000

Job Title: Customer Relationship Specialist

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About the Role:

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We are seeking a proactive and detail-oriented professional to manage customer relationships, execute targeted campaigns, analyze customer data, and support business growth strategies.

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Main Responsibilities:

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  • Manage and maintain customer relationship management systems, ensuring accuracy, cleanliness, and segmentation of customer data.\
  • Execute email, SMS, and push notification campaigns to support sales and marketing initiatives.\
  • Monitor customer engagement, conversion rates, and churn, providing actionable insights to the business team.\
  • Collaborate with sales, marketing, and product teams to personalize and optimize customer journeys.\
  • Analyze campaign performance and provide regular reports with recommendations for improvement.\
  • Support loyalty and retention programs, including customer feedback and satisfaction surveys.\
  • Assist in automating CRM processes and workflows to improve efficiency.\
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Requirements:

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  • Bachelor's degree in Business, Marketing, Data Analytics, or related field.\
  • Experience in B2B or B2C environments.\
  • 1–3 years of experience in a CRM, marketing, or customer engagement role.\
  • Proficiency in CRM platforms (e.g., Moengage, Firebase, Kwikengage).\
  • Strong analytical skills and experience with tools like Excel or Google Sheets.\
  • Excellent communication and collaboration skills.\
  • Detail-oriented with a strong focus on data quality and customer insights.\
  • Familiarity with digital marketing and customer segmentation strategies.\

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