Technical Support Associate

1 day ago


Guntur, Andhra Pradesh, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Technical Support Associate

As a skilled Technical Support professional, you will be responsible for delivering exceptional customer experiences by resolving technical issues efficiently. Your goal is to maintain high customer satisfaction scores through prompt and effective solutions.

About the Role:

  1. You will provide top-notch support to customers via phone, email, or chat, ensuring their queries are addressed in a timely and professional manner.
  2. Utilize standard operating procedures (SOPs) to diagnose and resolve complex technical issues.
  3. Keep stakeholders informed about bug progress using available tools and platforms.
  4. Collaborate with cross-functional teams to ensure seamless issue resolution.
  5. Stay up-to-date with our knowledge base and leverage it to provide accurate root cause assessments.

Key Requirements:

  • Excellent communication skills (verbal and written).
  • Able to type at least 60-80 words per minute.
  • Troubleshooting experience with complex technical issues.
  • Knowledge of ticketing tools and ITIL methodologies.
  • Strong analytical skills for breaking down issues into manageable parts.
  • Familiarity with case lifecycles and support methodologies.

PREFERRED QUALIFICATIONS:

  • At least 6 months of experience in infrastructure, storage, or service desk roles.
  • Hands-on experience with Google products (Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides, Gemini app, Notebook LLM, Keep, Sites, Forms, Appsheet).
  • Google Workspace Administrator certification is an asset.


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