Technical Support Specialist

1 day ago

Guntur, Andhra Pradesh, India NIIT Full time

NIIT provides comprehensive and scalable managed training services for learning administration that maps directly to our customer needs. Training is our business and passion. We are one of the largest training outsourcing provider in the world. NIIT delivers and administers 75,000 days of training each year, in 18 languages. We have designed and developed over 50,000 days of classroom training and 20,000 hours of web based training localized to more than 25 languages. NIIT is a global service provider. We have presence in more than 40 countries.

Link for our website: https://www.niit.com/mts/

NIIT is looking for Executive Client Services- Technical support / Associate technical Consultant (based on experience)

5 days working from Office, Gurgaon

Cabs facility both side for hiring zone areas.

Rotational Shift including night shift.

18 months of Surety Bond

SAP/SuccessFactors knowledge will be preferred.

Roles and Responsibilities

  • Provide technical support to clients through phone, email, or chat.
  • Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity.
  • Maintain accurate records of customer interactions using CRM software.
  • Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction.

Desired Candidate Profile

  • 2-5 years of experience in BPO/Call Centre environment with a focus on international voice processes (blended) for technical support.
  • Bachelor's degree in Any Technical Specialization (BCA/B.Tech/B.E.).
  • Strong communication skills with excellent verbal and written English proficiency.
  • Ability to work rotational shifts including night shifts.

Please share your cv at srishti.8.gupta@niitmts.com

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic

  • Technical Support Specialist

    1 week ago

    Guntur, Andhra Pradesh, India beBeeTechnical Full time US$ 1,00,000 - US$ 1,50,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled individual to join our international customer service team as a Technical Support Specialist.This is an exciting opportunity to work with global clients via phone, email, or chat, ensuring exceptional customer satisfaction and professionalism.Key Responsibilities:Provide technical...

  • Technical Support Specialist

    2 days ago

    Guntur, Andhra Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000

    Unlock Your Career Potential as a Technical Support SpecialistAbout the Role:We are seeking a skilled and motivated Technical Support Specialist to join our team. As the primary point of contact for all technical queries and incidents, you will provide expert support in hardware, software, network, and application issues.Key Responsibilities:Troubleshoot and...

  • Technical Support Specialist

    1 week ago

    Guntur, Andhra Pradesh, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    Technical Support SpecialistWe are seeking an exceptional Technical Support Specialist to join our dynamic End User Services team. As a key member of our team, you will play a pivotal role in delivering world-class IT support to our users.Your primary responsibility will be to provide face-to-face technical support for hardware, software, and corporate...

  • Technical Support Specialist

    2 days ago

    Guntur, Andhra Pradesh, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,00,00,000

    Technical Support SpecialistA key role is to be the primary contact for customers on support issues and product queries.They work on all matters about our products & services for a variety of customers ranging from small & mid segment to large enterprises.The specialist uses their skills to troubleshoot technical problems, effectively collaborate,...

  • Technical Support Specialist

    1 week ago

    Guntur, Andhra Pradesh, India beBeeSenior Full time ₹ 7,00,000 - ₹ 10,00,000

    Grow your career as a Senior Technical Support Specialist.We are seeking a skilled and motivated individual to join our team in Hyderabad. As a Senior Technical Process Executive, you will be the first point of contact for customers seeking assistance with Microsoft Windows & O365 issues.Key Responsibilities:Provide fast, clear, and effective solutions...

  • IT Technical Support Specialist

    4 days ago

    Guntur, Andhra Pradesh, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 15,60,000

    Job Title: Systems Support SpecialistThe role requires a proactive and solutions-oriented IT professional to provide exceptional technical support to employees.Provide end-user hardware, software, and peripheral support (including laptops/desktops, printers, mobile devices, A/V equipment).Deliver multi-channel technical support (in-person, phone, email,...

  • Highly Skilled Technical Support Specialist

    6 days ago

    Guntur, Andhra Pradesh, India beBeeTroubleshooter Full time ₹ 7,50,000 - ₹ 15,00,000

    Job DescriptionWe are seeking a highly skilled and proactive Technical Support Specialist to join our team. The successful candidate will be responsible for handling escalated technical issues, providing in-depth troubleshooting, and ensuring smooth resolution of incidents that cannot be resolved at the initial support level.This role requires strong...

  • Senior Technical Support Specialist

    2 weeks ago

    Guntur, Andhra Pradesh, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 24,00,000

    Job Title: Senior Technical Support SpecialistWe are seeking an experienced IT professional to fill a key role in our organization.Responsibilities:Analyze and resolve complex technical issues, collaborating with cross-functional teams as needed.Ensure the stability and reliability of our software applications and integrations through expert-level...

  • Senior Technical Support Professional

    7 days ago

    Guntur, Andhra Pradesh, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

    Technical Support SpecialistWe are seeking a highly skilled technical support specialist to join our team. The ideal candidate will provide exceptional technical support to customers, ensuring their satisfaction with our products and services.The role involves providing technical assistance via phone, email, and chat, as well as troubleshooting complex...

  • Technical Software Support Expert

    1 week ago

    Guntur, Andhra Pradesh, India beBeetechnical Full time ₹ 8,00,000 - ₹ 10,00,000

    Job OverviewWe are seeking a skilled Technical Support Specialist to provide top-notch technical support for our users and create instructional content for internal use.This is an excellent opportunity for a highly-driven and motivated individual to join our team and contribute to the success of our software system.