Technical Support Specialist

15 hours ago

Guntur, Andhra Pradesh, India beBeeResponsibility Full time ₹ 9,00,000 - ₹ 12,00,000
Job Profile

We are seeking a skilled Service Desk professional to fulfill key roles in our organization. As the primary point of contact for IT support, this individual will play a pivotal role in ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction.

Key Responsibilities:

  • Provide first-level technical support and resolve incidents efficiently.
  • Manage service requests, incidents, and changes using ITSM tools (e.g., ServiceNow).
  • Support user onboarding, access provisioning, and basic resource requests.
  • Monitor system health and generate service performance reports.
  • Guide users through self-service portals and support documentation.
  • Coordinate with escalation teams for complex issue resolution.

Requirements:

  • 2+ years of experience in IT service desk, help desk, or technical support.
  • Hands-on experience with cloud services support (preferably GCP).
  • Proficiency in ITIL framework and service management processes.
  • Strong troubleshooting skills in application and infrastructure support.
  • Familiarity with remote support tools and basic system monitoring.
  • Excellent communication and customer service skills.
  • Ability to manage multiple tickets and priorities simultaneously.

Preferred Certifications:

  • ITIL Foundation (Required)
  • Google Cloud Digital Leader or Associate Cloud Engineer

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