
Senior Technical Support Professional
1 day ago
We are seeking a highly skilled technical support specialist to join our team. The ideal candidate will provide exceptional technical support to customers, ensuring their satisfaction with our products and services.
The role involves providing technical assistance via phone, email, and chat, as well as troubleshooting complex issues related to our products and services. Collaboration with engineering and product teams is also essential for resolving intricate problems.
Skill Requirements- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-6 years of experience in customer support or technical support roles.
- Strong knowledge of software applications and troubleshooting techniques.
- Experience with ticketing systems and customer relationship management (CRM) software.
- Excellent communication skills and ability to work independently and as part of a team.
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