
Technical Support Specialist
1 day ago
Grow your career as a Senior Technical Support Specialist.
We are seeking a skilled and motivated individual to join our team in Hyderabad. As a Senior Technical Process Executive, you will be the first point of contact for customers seeking assistance with Microsoft Windows & O365 issues.
Key Responsibilities:
- Provide fast, clear, and effective solutions through chat support.
- Create a positive experience by showing empathy and patience while troubleshooting.
- Use your technical expertise to diagnose and resolve complex problems.
Requirements:
- Typing speed of 35 WPM or higher (mandatory)
- Prior experience in technical support via chat in Business to Customer
- Excellent written and verbal communication skills
- Any Graduate or Postgraduate (Degree Certificate & Consolidated Marksheet mandatory)
- Hands-on experience troubleshooting Microsoft Windows & O365 queries
- Certifications like Microsoft Certified: Azure Fundamentals or M365 Fundamentals are a strong plus
- Strong problem-solving skills and ability to thrive in a fast-paced environment
- Patience, empathy, and a customer-first mindset
Why This Role Matters:
This is an exciting opportunity to work with Microsoft's consumer products and deliver exceptional support via chat. If you're passionate about troubleshooting and customer service, this is your chance to make a real impact.
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