Advanced IAM Technical Support Specialist

13 hours ago

Guntur, Andhra Pradesh, India beBeeL3 Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

CyberSolve is a leading IAM specialist firm with ambitions to become the world's largest company in the IAM space.

As part of our powerful IAM team, you will work on solid projects, expand into other areas of IAM, and enjoy a competitive salary.

We are looking for an experienced SailPoint IdentityIQ L3 Support Engineer to join our team.

The successful candidate will be responsible for advanced troubleshooting, issue resolution, and enhancements within the SailPoint platform.

Key Responsibilities:
  • Provide L3 support for SailPoint IdentityIQ, including advanced troubleshooting and root cause analysis.
  • Work on defect fixes, minor enhancements, and configuration updates.
  • Analyze logs and debug code to resolve complex issues.
  • Collaborate with development teams for customizations, workflows, and integration updates.
  • Manage connectors for various target systems (Active Directory, Azure AD, Databases, LDAP, etc.).
  • Implement and manage SailPoint rules, tasks, and certifications.
  • Perform environment upgrades, patches, and performance tuning.
  • Support onboarding of new applications and entitlement structures.
  • Maintain technical documentation, SOPs, and knowledge base articles.
Required Skills & Experience:
  • Strong hands-on experience with SailPoint IdentityIQ (IIQ).
  • Expertise in L3 support, debugging, and root cause analysis.
  • Knowledge of Java, BeanShell, XML, and SailPoint APIs.
  • Experience with integration to target systems (Active Directory, Azure AD, databases, LDAP, web services, etc.).
  • Good understanding of IGA concepts (provisioning, workflows, certifications, access requests, lifecycle events).
  • Experience in custom connector development and application onboarding.
  • Ability to work in a 24x7 support environment and handle P1/P2 incident.
Good to Have:
  • Exposure to SailPoint IIQ upgrades and migrations.
  • Knowledge of SQL, PowerShell scripting, and REST/SOAP APIs.
  • Understanding of compliance and audit requirements in IAM.
Job Description:

This role involves delivering high-level technical support for SailPoint IdentityIQ, ensuring seamless operation of the platform. The ideal candidate should possess extensive knowledge of SailPoint products, as well as proficiency in Java, BeanShell, XML, and SailPoint APIs.

Required Skills:

To succeed in this position, applicants must demonstrate expertise in L3 support, debugging, and root cause analysis, along with hands-on experience with SailPoint IdentityIQ. Strong analytical skills and ability to work in a fast-paced environment are also essential.

Benefits:

In addition to a competitive salary, we offer opportunities for professional growth and development, as well as a collaborative work environment that fosters innovation and teamwork.

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