IT Technical Support Specialist

12 hours ago

Guntur, Andhra Pradesh, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 15,60,000
Job Title: Systems Support Specialist

The role requires a proactive and solutions-oriented IT professional to provide exceptional technical support to employees.

  • Provide end-user hardware, software, and peripheral support (including laptops/desktops, printers, mobile devices, A/V equipment).
  • Deliver multi-channel technical support (in-person, phone, email, chat, WebEx) for local and remote users.
  • Support the transition from our current ITSM platform to ServiceNow. Manage tickets efficiently and escalate when necessary.
  • Image, configure, and deploy laptops and desktops for new hires and tech refreshes.
  • Use FreshService for IT asset lifecycle management, including STPI bonded asset tracking and inventory audits.
  • Enforce IT security policies and assist in remediating security incidents or vulnerabilities.
  • Troubleshoot issues related to network connectivity, A/V conference tools, scanning, printing, and device access.
  • Collaborate with internal teams to identify and implement service improvements or automation opportunities (e.g., Power Automate, AI-based tools).
  • Participate in special projects, pilots, and rollouts of new technologies or processes.
  • Work with external vendors and suppliers to ensure service delivery and procurement meets quality, time, and cost requirements.
  • Provide informal guidance and mentoring to junior helpdesk or first-touch support personnel.
  • Perform other IT-related duties as assigned.
Key Responsibilities:

This role involves a combination of day-to-day technical support, asset lifecycle management, IT operations, and participation in broader technology projects.

You will interact with internal staff via ticketing systems, phone, email, chat, and in-person, resolving issues, delivering new capabilities, and enhancing end-user satisfaction.

Our team members have strong experience supporting Windows 11, MacOS (Sequoia), and common business productivity software (Office 365, Adobe, etc.). Familiarity with cloud applications, endpoint security, mobile/tablet support, and remote tools is also required.

  • Technical Support Specialist

    5 days ago

    Guntur, Andhra Pradesh, India beBeeTechnical Full time US$ 1,00,000 - US$ 1,50,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled individual to join our international customer service team as a Technical Support Specialist.This is an exciting opportunity to work with global clients via phone, email, or chat, ensuring exceptional customer satisfaction and professionalism.Key Responsibilities:Provide technical...

  • Technical Support Specialist

    5 days ago

    Guntur, Andhra Pradesh, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    Technical Support SpecialistWe are seeking an exceptional Technical Support Specialist to join our dynamic End User Services team. As a key member of our team, you will play a pivotal role in delivering world-class IT support to our users.Your primary responsibility will be to provide face-to-face technical support for hardware, software, and corporate...

  • Technical Support Specialist

    5 days ago

    Guntur, Andhra Pradesh, India beBeeSenior Full time ₹ 7,00,000 - ₹ 10,00,000

    Grow your career as a Senior Technical Support Specialist.We are seeking a skilled and motivated individual to join our team in Hyderabad. As a Senior Technical Process Executive, you will be the first point of contact for customers seeking assistance with Microsoft Windows & O365 issues.Key Responsibilities:Provide fast, clear, and effective solutions...

  • Highly Skilled Technical Support Specialist

    3 days ago

    Guntur, Andhra Pradesh, India beBeeTroubleshooter Full time ₹ 7,50,000 - ₹ 15,00,000

    Job DescriptionWe are seeking a highly skilled and proactive Technical Support Specialist to join our team. The successful candidate will be responsible for handling escalated technical issues, providing in-depth troubleshooting, and ensuring smooth resolution of incidents that cannot be resolved at the initial support level.This role requires strong...

  • Senior Technical Support Specialist

    7 days ago

    Guntur, Andhra Pradesh, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 24,00,000

    Job Title: Senior Technical Support SpecialistWe are seeking an experienced IT professional to fill a key role in our organization.Responsibilities:Analyze and resolve complex technical issues, collaborating with cross-functional teams as needed.Ensure the stability and reliability of our software applications and integrations through expert-level...

  • Senior Technical Support Professional

    4 days ago

    Guntur, Andhra Pradesh, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

    Technical Support SpecialistWe are seeking a highly skilled technical support specialist to join our team. The ideal candidate will provide exceptional technical support to customers, ensuring their satisfaction with our products and services.The role involves providing technical assistance via phone, email, and chat, as well as troubleshooting complex...

  • Technical Software Support Expert

    5 days ago

    Guntur, Andhra Pradesh, India beBeetechnical Full time ₹ 8,00,000 - ₹ 10,00,000

    Job OverviewWe are seeking a skilled Technical Support Specialist to provide top-notch technical support for our users and create instructional content for internal use.This is an excellent opportunity for a highly-driven and motivated individual to join our team and contribute to the success of our software system.

  • Technical Support Specialist

    6 hours ago

    Guntur, Andhra Pradesh, India beBeeResponsibility Full time ₹ 9,00,000 - ₹ 12,00,000

    Job ProfileWe are seeking a skilled Service Desk professional to fulfill key roles in our organization. As the primary point of contact for IT support, this individual will play a pivotal role in ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction.Key Responsibilities:Provide first-level technical support and...

  • Technical Support Specialist

    4 days ago

    Guntur, Andhra Pradesh, India beBeeService Full time US$ 97,000 - US$ 1,22,500

    Senior Service TechnicianWe are seeking a highly skilled Senior Service Technician to join our team in supporting our technology infrastructure. In this role, you will collaborate with senior IT services manager to resolve firm-wide technical issues and provide advanced knowledge of hardware, software, networking, and service processes.This is an exceptional...

  • High-Quality Technical Support Professional

    9 hours ago

    Guntur, Andhra Pradesh, India beBeeSystem Full time ₹ 15,00,000 - ₹ 25,00,000

    System Support Specialist Job DescriptionThe primary role of this position is to provide high-quality technical support to our customers, ensuring that their system-related queries are resolved efficiently and effectively.