Customer Support Associate

2 days ago


Guntur, Andhra Pradesh, India Dharani Info Technologies Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Position: Customer Support Associate (Night Shift)

Company: Dharani Info Technologies

Experience: 1 5 Years

Location: Guntur

About Us:

Dharani Info Technologies is committed to delivering high-quality solutions and excellent customer service. We are looking for a Customer Support Associate who can efficiently handle client queries, provide timely resolutions, and ensure customer satisfaction.

Key Responsibilities:

  • Handle inbound and outbound customer calls, emails, and chats in a professional manner.
  • Resolve customer queries, complaints, and issues within defined timelines.
  • Provide accurate information about products/services and guide customers effectively.
  • Document and maintain records of customer interactions and feedback.
  • Escalate unresolved issues to the appropriate internal teams for prompt action.
  • Follow up with customers to ensure resolution and satisfaction.
  • Achieve individual and team performance targets related to response time, resolution rate, and quality.

Required Skills & Qualifications:

  • Bachelors degree in any discipline (preferred).
  • 15 years of proven experience in customer support or a similar role.
  • Strong verbal and written communication skills.
  • Customer-focused with good problem-solving abilities.
  • Proficiency in MS Office and basic knowledge of CRM tools.
  • Ability to work in rotational shifts, if required.

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