Customer Support Associate
5 days ago
Position: Customer Support Associate (Night Shift)
Company: Dharani Info Technologies
Experience: 1 5 Years
Location: Guntur
About Us:
Dharani Info Technologies is committed to delivering high-quality solutions and excellent customer service. We are looking for a Customer Support Associate who can efficiently handle client queries, provide timely resolutions, and ensure customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound customer calls, emails, and chats in a professional manner.
- Resolve customer queries, complaints, and issues within defined timelines.
- Provide accurate information about products/services and guide customers effectively.
- Document and maintain records of customer interactions and feedback.
- Escalate unresolved issues to the appropriate internal teams for prompt action.
- Follow up with customers to ensure resolution and satisfaction.
- Achieve individual and team performance targets related to response time, resolution rate, and quality.
Required Skills & Qualifications:
- Bachelors degree in any discipline (preferred).
- 15 years of proven experience in customer support or a similar role.
- Strong verbal and written communication skills.
- Customer-focused with good problem-solving abilities.
- Proficiency in MS Office and basic knowledge of CRM tools.
- Ability to work in rotational shifts, if required.
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