Support Services Associate

17 hours ago

Guntur, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 10,00,000
Job Title: Support Services AssociateKey Responsibilities:
  • Respond promptly to student inquiries via various channels.
  • Provide accurate information about courses, policies, and procedures while maintaining a high level of professionalism.
  • Proactively address student concerns by monitoring and evaluating feedback and ratings.
  • Focus on achieving high customer satisfaction scores.
  • Stay updated with the company's course offerings and online education industry trends.
  • Collaborate with the product team to address gaps based on student feedback.
  • Communicate effectively with students, colleagues, and other teams within the company.
  • Manage workload efficiently and prioritize tasks to meet service level agreements.
  • Keep accurate records of student interactions and generate reports on support metrics.
  • Participate in training programs to enhance product knowledge and customer service skills.

We are seeking a dedicated and enthusiastic individual who can provide top-notch support services to our students. As a Support Services Associate, you will be responsible for responding to student inquiries, providing accurate information, and addressing their concerns in a professional and empathetic manner.

Requirements:
  • Excellent English communication skills (spoken and written)
  • Proficiency in Google Sheets and Docs, as well as customer support software
  • Good understanding of management practices and techniques

A Bachelor's degree in Business Administration or a relevant field is required, along with a minimum of one year of experience. If you have a passion for delivering exceptional customer service and are proficient in English, we encourage you to apply for this exciting opportunity.

This role offers a unique chance to work with a dynamic team and contribute to the growth of our organization. We are committed to fostering a culture of excellence and innovation, and we believe that our Support Services Associate will play a vital role in helping us achieve our goals.

Apply now to take your career to the next level and become a part of our thriving team

  • Customer Support Associate

    16 hours ago

    Guntur, Andhra Pradesh, India Dharani Info Technologies Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Position: Customer Support Associate (Night Shift)Company: Dharani Info TechnologiesExperience: 1 5 YearsLocation: GunturAbout Us:Dharani Info Technologies is committed to delivering high-quality solutions and excellent customer service. We are looking for a Customer Support Associate who can efficiently handle client queries, provide timely resolutions, and...

  • Customer Service Associate

    5 days ago

    Guntur, Andhra Pradesh, India beBeeCustomerService Full time ₹ 1,80,000 - ₹ 2,28,000

    Customer Service Associate RoleWe are seeking an enthusiastic and detail-oriented individual to join our team as a Customer Service Associate.This is an exciting opportunity for someone who wants to build a career in customer-facing roles, leveraging strong communication skills and problem-solving abilities.Main ResponsibilitiesCommunication with Customers:...

  • Support Professional

    22 hours ago

    Guntur, Andhra Pradesh, India beBeeCustomer Full time ₹ 30,00,000 - ₹ 60,00,000

    Job Title: Support Associate\Job Summary:\We are seeking a highly skilled and customer-focused Support Associate to join our team. As a Support Associate, you will be responsible for providing exceptional support to our customers through various channels.\Key Responsibilities:\\Handle inbound and outbound customer calls in a professional and timely...

  • Administrative Support Associate

    5 days ago

    Guntur, Andhra Pradesh, India beBeeAdministrativeSupport Full time ₹ 40,00,000 - ₹ 70,00,000

    Administrative Support RoleThe Administrative Support Associate will facilitate travel arrangements, manage office supplies and administration, maintain records and books of accounts, and coordinate schedules for senior executives.Key Responsibilities:Travel Arrangements: Coordinate local and international business trips, including accommodations and...

  • Technical Support Specialist

    16 hours ago

    Guntur, Andhra Pradesh, India beBeeResponsibility Full time ₹ 9,00,000 - ₹ 12,00,000

    Job ProfileWe are seeking a skilled Service Desk professional to fulfill key roles in our organization. As the primary point of contact for IT support, this individual will play a pivotal role in ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction.Key Responsibilities:Provide first-level technical support and...

  • Process Associate

    6 days ago

    Guntur, Andhra Pradesh, India TECHBIUM SOFTWARE AND SERVICES Full time

    Process Associate Fresher Experience Should be a Graduate M S Office Basics Typing Speed should be 25 WPM 6 days working Mon - Sat Age below 30 years only Male Mid day 4 00 PM to 1 00 AM Males Only Salary Package 11000 Incentives Job Types Full-time Fresher Pay 11 000 00 - 11 000 71 per month ...

  • Support Associate

    16 hours ago

    Guntur, Andhra Pradesh, India beBeeAdministrative Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Role: Providing seamless administrative support to resident and visiting faculty enables them to focus on teaching and research.Key Responsibilities:Administrative Support (30%): Assist with travel arrangements, accommodation, and F&B requirements for guest speakers, faculty, and students.Honorarium Payment Processing (15%): Prepare and submit invoices...

  • Voice Process Associate

    5 days ago

    Guntur, Andhra Pradesh, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 10,00,000

    We are seeking experienced and energetic Voice Process Associates to support US-based clients.The ideal candidate should have excellent English communication skills, international voice process experience, and high-pressure customer interaction handling abilities.Responsibilities include inbound and outbound customer calls from US clients, resolving queries...

  • Resident Associate

    11 hours ago

    Guntur, Andhra Pradesh, India Jio Full time

    Posted Date 05 Feb 2022 Function Business Area Freelancer - Sales Associate Location Guntur Job Responsibilities 1 Ensure acquisition in focussed markets a Direct customer sales through events b On-boarding operationalisation of retail outlet as Jio Associate 2 Home fulfilment of Jio SIM Education Requirement Preferably 10th 10...

  • Client Support Specialist

    5 days ago

    Guntur, Andhra Pradesh, India beBeeFinancial Full time ₹ 20,00,000 - ₹ 30,00,000

    Job Summary:">As a Client Service Associate, you will be responsible for providing exceptional service to clients by assisting with client onboarding, documentation processes, customer communication, and back-office coordination.">About the Role:">This is an excellent opportunity for individuals who are detail-oriented and motivated, and have a strong...