Technical Support Specialist
3 weeks ago
Sabre is a leading technology company powering the global travel industry. By leveraging cutting-edge technology, we create innovative solutions that address the most complex challenges in travel.
We are seeking a skilled Technical Support Specialist to join our team in Bangalore, India. As a key member of our support team, you will provide exceptional customer service and technical expertise to our business partners worldwide.
About the Role
This is a fantastic opportunity for individuals passionate about technology and the travel industry. You will be responsible for analyzing problems, recommending corrective actions, and collaborating with internal teams to resolve issues related to the Sabre software and Solutions Portfolio.
As a Technical Support Specialist, your primary responsibilities will include:
• Responding to customer inquiries, analyzing problems using diagnostic tools, and recommending solutions to customer questions.
• Utilizing technical and analytical skills to solve hardware, software, and network configuration problems.
• Installing and troubleshooting Sabre provided applications.
• Interfacing with customers, internal departments, and vendors to identify their needs and establish hardware, software, and network requirements.
• Performing product and technical support functions and providing routine support to travel agencies and airline customers in accordance with set service standards.
• Providing product and technical support of Sabre products via phone, call-back, chat, and web-case on a 24/7 support operation.
• Recording all received contacts (phone, web-case, chat, and call-back) in prescribed formats in CRM tools.
• Working collaboratively in a team environment with advanced support teams, account managers, implementation, and development resources to meet customer expectations regarding the resolution of maintenance issues.
Requirements
To succeed in this role, you will need:
• Prior GDS knowledge (Sabre, Galileo, Amadeus) and travel industry knowledge is highly expected.
• Experience in software, hardware technical support, and troubleshooting.
• Experience in remote troubleshooting.
• Experience with CRM tools such as Salesforce is desirable.
• Ability to analyze, identify key problems, articulate them efficiently, and make decisions to solve issues.
• Excellent interpersonal and teamwork skills.
• Experienced in providing customer support using available multi-channels: call-back, phone, web-case, email, and chat.
• Ability to extend knowledge in areas of new technologies.
• ITIL/XML/API/SQL programming will be a plus.
• Bachelor's degree or equivalent desired.
• Diploma in basic IATA/UFTAA standard course will be a plus.
• Ability to work in a 24x7 shift model supporting a global customer base.
Language Skills
Professional fluency in written and spoken English is a must.
About Sabre
Sabre is a great place to work and grow. We offer a collaborative and dynamic work environment, opportunities for professional growth, and a chance to make a real impact in the travel industry. If you are passionate about technology and customer service, we encourage you to apply.
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