Service Management Lead
1 month ago
Transforming Service Management
544 FLSmidth Private Limited is seeking a skilled Service Management Lead to join our team. As a key member of our organization, you will be responsible for creating and implementing a service management framework that meets the needs of our customers and third-party partners.
Your Key Responsibilities
- Design and implement a service performance management framework that aligns with our company's goals and objectives.
- Develop and maintain SLAs and KPIs frameworks, ensuring good practice and regular reporting.
- Implement SLAs reporting tools and methodologies, bringing world-class practices to our organization.
- Lead service review meetings, creating a framework and working with third-party partners to ensure effective governance.
What We Offer
- A competitive benefit package, including health insurance, personal accident/disability insurance, and annual health check-ups.
- 30 days of paid time off, with up to 10 days carry forward as earned leave stock.
- A flexible work schedule, allowing you to balance your professional and personal priorities.
- Financial support for continuing education and professional development.
- A global network of supportive colleagues and growth opportunities.
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