IT Service Management Lead

4 weeks ago


Chennai, Tamil Nadu, India Live Connections Full time

At Live Connections, we are seeking a highly skilled IT Service Management Lead to join our team. The ideal candidate will have a strong background in ITIL processes and risk management, with experience in leading ITSM processes and disciplines. Key responsibilities will include supporting regional leads, building relationships with Global IT functions, managing risk governance, and participating in ETS Risk hierarchy meetings. The successful candidate will have a Bachelor/Master's degree in Computer Science or Information Technology, ITIL v3 or v4 certification, and experience driving continuous service improvements. They will also have a good understanding of risk management, familiarity with networking components, and strong English language proficiency.

Key Skills:

  • ITIL v3 or v4 certification
  • 12+ years of experience in IT service management
  • Strong leadership skills
  • Excellent communication and interpersonal skills
  • Ability to work in a global organization
  • Experience with risk management and governance


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