IT Service Management Lead

1 month ago


Chennai, Tamil Nadu, India Live Connections Full time
Job Title: IT Service Management Lead

Live Connections is seeking an experienced IT Service Management Lead to join our team. As a key member of our Global Network Services Leadership Team, you will be responsible for supporting regional leads, building strong working relationships with Global IT functions, and managing risk governance.

Key Responsibilities:
  • Support regional leads in managing ITIL disciplines and driving continuous service improvements
  • Build and maintain strong working relationships with Global IT functions to ensure effective collaboration and communication
  • Manage risk governance and participate in wider ETS Risk hierarchy meetings
  • Lead ITIL disciplines and drive global continuous improvement across all service aspects
  • Coordinate service weekend scheduling and manage network vendors
Requirements:
  • Bachelor's or Master's degree in Computer Science or Information Technology with 12+ years of experience
  • ITIL v3 or v4 certification and experience
  • Demonstrated ability to lead an ITSM process, discipline, or initiative with minimal supervision
  • Good understanding of risk management and networking components
  • Adaptable and progressive learning skills, with English language proficiency
  • Ability to work well in and across diverse global teams, with a strong focus on teamwork and collaboration


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