Job Opportunity for Experienced Customer Support Specialist

2 weeks ago

Bhavnagar, Gujarat, India beBeeCustomerSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000
Customer Support Role

We are seeking a skilled Customer Support Analyst to play a pivotal role in addressing customer issues, providing guidance on product usage, and collaborating with cross-functional teams to deliver an exceptional customer experience.

Key Responsibilities:

  • Troubleshoot complex customer issues and conduct root cause analysis (RCA).
  • Guide and assist customers on product usage, ensuring seamless adoption.
  • Handle data import/export from production systems, ensuring accuracy and efficiency.
  • Maintain up-to-date customer data in production systems, adhering to guidelines.
  • Process confidential information with discretion, following established protocols.
  • Contribute to the development of product content for internal and external stakeholders.
  • Generate reports from multiple systems, providing valuable insights.

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