Customer Support Team Lead

3 days ago


Bhavnagar, Gujarat, India beBeeSupport Full time ₹ 18,75,000 - ₹ 21,25,000

As a Director – Customer Support, you will lead high-performing teams across geographies to ensure excellence in client satisfaction and ticket resolution.

Your key responsibilities will include managing global customer support, leading L1/L2 teams, driving escalation resolution, and building support SLAs and SOPs.

We are looking for an experienced professional with 10+ years of experience in customer support or experience roles for SaaS platforms, who can manage global enterprise accounts and has familiarity with DevOps/SaaS support ecosystem.

Familiarity with hospitality SaaS is a plus.

You will be responsible for developing and implementing strategies to improve customer satisfaction, resolve issues efficiently, and drive business growth.

Your ideal candidate profile includes:

  • Proven track record of leading high-performing teams
  • Experience in managing global customer support operations
  • Strong understanding of DevOps and SaaS support ecosystems
  • Excellent communication and leadership skills

At our company, we offer a dynamic and supportive work environment, opportunities for career growth, and a competitive compensation package.

We are committed to diversity and inclusion and encourage applications from qualified candidates from diverse backgrounds.



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