Senior Customer Support Professional

16 hours ago


Bhavnagar, Gujarat, India beBeeCustomerExperience Full time ₹ 9,00,000 - ₹ 12,00,000
Customer Experience Specialist Opportunity

A fast-growing company is seeking a skilled Customer Experience Specialist to join their dynamic team. This role offers hands-on experience in building and optimizing support systems and processes.

  • Key Responsibilities:
    • Manage customer inquiries across various channels, ensuring timely and effective resolution.
    • Provide accurate product/service information, handle complaints, process orders, and manage returns.
    • Troubleshoot product-related issues promptly to ensure high customer satisfaction.
    • Maintain detailed records of all interactions in CRM/support tools.
  • Requirements:
    • 2-6 years of experience in customer support or a related field (B2B SaaS experience preferred).
    • Strong communication skills with a customer-first mindset.
    • Proficiency in support platforms and CRM tools.
    • Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.
  • Benefits:
    • Opportunity to lead impactful projects and shape customer experiences in a scaling business.
    • Direct contribution to the success of leading brands generating significant revenue via our platform.
    • Chance to grow your career in a company prioritizing customer satisfaction.
  • Other Opportunities:
    • Collaborate closely with founders and leaders, sharing insights and receiving direct feedback.
    • Develop deep expertise in our platform to deliver effective solutions.


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