
Senior Customer Support Professional
16 hours ago
A fast-growing company is seeking a skilled Customer Experience Specialist to join their dynamic team. This role offers hands-on experience in building and optimizing support systems and processes.
- Key Responsibilities:
- Manage customer inquiries across various channels, ensuring timely and effective resolution.
- Provide accurate product/service information, handle complaints, process orders, and manage returns.
- Troubleshoot product-related issues promptly to ensure high customer satisfaction.
- Maintain detailed records of all interactions in CRM/support tools.
- Requirements:
- 2-6 years of experience in customer support or a related field (B2B SaaS experience preferred).
- Strong communication skills with a customer-first mindset.
- Proficiency in support platforms and CRM tools.
- Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.
- Benefits:
- Opportunity to lead impactful projects and shape customer experiences in a scaling business.
- Direct contribution to the success of leading brands generating significant revenue via our platform.
- Chance to grow your career in a company prioritizing customer satisfaction.
- Other Opportunities:
- Collaborate closely with founders and leaders, sharing insights and receiving direct feedback.
- Develop deep expertise in our platform to deliver effective solutions.
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