Customer Experience Professional

2 days ago


Bhavnagar, Gujarat, India beBeeCustomerExperience Full time ₹ 5,00,000 - ₹ 10,00,000
Job Title: Customer Experience Professional

We are seeking a skilled professional to provide exceptional support to students and parents throughout their journey. The successful candidate will be responsible for addressing concerns and refund requests with empathy and efficiency.

Key Responsibilities:
  • Manage customer interactions across chat, call, and email channels to maintain a positive experience.
  • Mentor students to ensure effective usage of educational resources and maximize learning outcomes.
  • Collaborate with cross-functional teams to resolve customer issues.
Requirements:
  • Minimum 1 year of experience in customer-facing roles.
  • Strong communication skills, both written and verbal.
  • Empathetic and solution-oriented, comfortable working in a fast-paced environment.
  • Ability to manage multiple channels and collaborate with cross-functional teams.
Benefits:

This role offers opportunities for growth and development in a dynamic and supportive team environment.

Candidates should possess a strong passion for delivering exceptional customer experiences.



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