Marketing Operations Director
2 days ago
We are seeking a highly skilled Customer Experience Director to lead our customer-facing marketing operations. This role combines strategic planning with operational execution, ensuring seamless event delivery and measurable marketing results.
About the Role
This is an exceptional opportunity for a seasoned professional to drive customer engagement and satisfaction through innovative marketing strategies. As a Customer Experience Director, you will be responsible for developing and implementing comprehensive marketing plans that align with our business objectives.
Key Responsibilities
* Develop and execute customer-centric marketing campaigns that drive engagement and conversion* Manage cross-functional teams to ensure effective campaign execution and delivery* Collaborate with stakeholders to identify marketing opportunities and develop targeted solutions
Requirements
* 12-15 years of progressive experience in marketing operations, event marketing, or experiential marketing with demonstrated leadership responsibility* Proven track record managing events at marketing agencies or in-house marketing teams* Experience with both micro-events and large-scale productions across various industries* Background in campaign management with understanding of marketing attribution and ROI measurement* Strong project management capabilities with experience using tools like Asana, Monday.com, or similar platforms* Vendor management experience including contract negotiation and relationship building* Proficiency with marketing technology stack including CRM systems, event platforms, and analytics tools* Understanding of integrated marketing campaigns and cross-channel optimization
Preferred Qualifications
* Experience at experiential marketing agencies or event marketing firms* Background in B2B marketing with understanding of lead generation and nurturing processes* Project management certification (PMP or equivalent)* Experience with marketing automation platforms and lead management systems
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