
Customer Support Specialist
16 hours ago
Bhaktam Technologies is seeking a skilled Customer Support Specialist to provide exceptional experiences for users of UnlimitedAstro, India's leading astrology app.
Key Responsibilities:
- Respond promptly to user queries via chat, calls, and email regarding app usage, account issues, payments, and services.
- Provide support for users seeking help with astrology-related sessions and app features.
- Resolve customer issues, escalating complex cases when necessary.
- Maintain records of customer interactions and feedback for process improvement.
- Collaborate with other departments to address recurring issues and improve user satisfaction.
Requirements:
- A bachelor's degree in any discipline (business administration or communication preferred).
- 1-3 years' experience in customer support/executive roles (app or tech industry preferred).
- Excellent verbal and written communication skills in English and Hindi; knowledge of additional regional languages an advantage.
- Strong problem-solving, multitasking, and conflict-resolution abilities; empathetic and patient mindset.
- Familiarity with CRM tools (Salesforce or ZOHO) preferred.
About the Role:
This is an exciting opportunity to join a dynamic team and make a meaningful impact on our users' experiences.
We offer a competitive compensation package and opportunities for growth and development.
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