
IT Support Specialist
23 hours ago
About Our Organization:
We balance innovation with an open, friendly culture and a strong reputation for ethics.
We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.
Key Responsibilities:
- Provide technical support for desktops, laptops, and peripherals on a 24/7 basis
- Monitor and respond to incidents via ticketing system within service level agreement timelines
- Perform remote troubleshooting and escalate unresolved issues as needed
- Support users across different time zones and ensure minimal downtime through efficient issue resolution
- Maintain logs of shift activities and handover reports for continuity
- Collaborate with global IT teams for coordinated support and knowledge sharing
- Provide technical support for desktops, laptops, printers, and other peripherals
- Troubleshoot hardware and software issues both onsite and remotely
- Install, configure, and upgrade operating systems and applications as required
- Respond to user tickets and resolve issues related to Windows, Mac, or Linux environments
- Maintain logs of support requests, resolutions, and system updates for future reference
- Assist in setting up new systems and user accounts
- Collaborate with IT teams to escalate unresolved issues and improve overall support quality
- Ensure timely updates and patches for systems and applications to maintain security and functionality
- Train users on basic IT procedures and best practices
- Maintain inventory of IT assets and ensure compliance with company policies
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