Chief Workforce Strategist

13 hours ago

Mumbai, Maharashtra, India beBeeWorkforce Full time ₹ 10,00,000 - ₹ 15,00,000

Job Summary

As a Workforce Manager, you will be responsible for developing and implementing strategic workforce management plans to achieve business objectives. Key responsibilities include scheduling, real-time performance monitoring, schedule optimization, reporting, and ensuring compliance with labor laws and company policies.

Key Responsibilities:
  • Schedule Development & Adherence: Create employee schedules based on forecasted workloads, service level targets, and productivity requirements. Monitor and manage employee adherence to assigned schedules.
  • Real-Time Performance Monitoring: Continuously monitor key performance metrics such as service levels, average handle times, and agent availability. Make timely adjustments to schedules or resource allocation to maintain optimal service levels.
  • Schedule Optimization Strategies: Collaborate with analysts to analyze historical data, performance metrics, and workforce patterns to identify areas for schedule improvement. Implement strategies to improve efficiency, reduce costs, and enhance employee satisfaction.
  • Reporting & Insights: Generate reports and provide valuable insights on key workforce metrics, schedule adherence, and performance indicators. Update internal/external reports and tools.
  • Compliance & Governance: Ensure adherence to labor laws, regulations, company policies, and internal standards.

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