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Customer Retention Professional
3 weeks ago
We are seeking a proactive customer retention professional to manage customer interactions, promote subscription sales, and resolve outstanding account balances.
This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. The ideal candidate will track follow-ups, monitor outcomes, and generate reports on key metrics such as conversion rates and account actions.
Key Responsibilities:- Resolve outstanding account balances or encourage subscription sales after trial expiration.
- Process orders promptly upon customer request and send purchase confirmations.
- Maintain detailed records of follow-ups and interactions.
- Generate reports on conversion rates from trials to sales, accounts suspended due to non-response, and number of follow-ups conducted.
- Advanced Microsoft Excel skills.
- Basic Microsoft Word proficiency.
- Analytical skills to track performance metrics and improve processes.
- Organized and detail-oriented with the ability to meet deadlines.
- Problem-solving ability.
- Customer service experience.
- Strong communication and negotiation skills.
- CRM system proficiency, preferably Salesforce.
- Experience with Zendesk.
Our organization values diversity, integrity, experience, honesty, people, humanity, and passion for excellence. We foster a progressive culture, creativity, and flexible work environment.