Reservation Management Specialist

2 weeks ago

Puducherry, Puducherry, India beBeeReservations Full time ₹ 4,20,000 - ₹ 4,80,000
Job Title: Reservations Executive

We are currently seeking a skilled Reservations Coordinator to join our team in setting up an end-to-end reservations process for a dynamic hospitality start-up.

  • Manage reservations across multiple online channels, direct bookings, and offline sources.
  • Communicate effectively with guests through various mediums, including phone calls, emails, and messaging platforms.
  • Maintain accurate data on property management systems and online travel agency extranets.
  • Verify property listings and ensure rates, availability, and content are updated.
  • Develop standard operating procedures, email templates, and booking process documents.
  • Review guest communication for tone and accuracy.
  • Coordinate with property managers for smooth check-ins and special requests.
  • Monitor daily/weekly/monthly booking and revenue reports.

We require a degree/diploma holder in hotel management with at least 3 years of experience in reservations/front office in the hospitality industry.

  • Strong understanding of online travel agency extranets (Booking.com, Agoda, Airbnb, etc.).
  • Familiarity with property management systems and rate management.
  • Excellent communication skills in English; other languages an asset.
  • Proficiency in Microsoft Excel, Google Sheets, and email composition.
  • Attention to detail, proactive approach, and willingness to learn in a fast-paced environment.

We offer a competitive salary, mentorship from the founder, hands-on experience in building a hospitality brand, support in finding suitable accommodation, and career growth opportunities as the company expands.

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