Reservations Process Specialist

2 days ago

Puducherry, Puducherry, India beBeeReservation Full time ₹ 4,20,000 - ₹ 4,80,000

Job Opportunity: We are seeking a skilled Reservations Specialist to establish our end-to-end reservations process and lay the foundation for growth.

About Us: We manage boutique properties with plans to scale. The ideal candidate is passionate about hospitality and has experience in reservations/front office in hospitality.

Key Responsibilities:

  • Manage reservations across various channels including online travel agencies, direct bookings, and offline channels.
  • Handle guest communication via calls, emails, and other mediums.
  • Maintain accurate data on property management systems (PMS) and online travel agency (OTA) extranets.
  • Verify property listings and ensure rates, availability, and content are up-to-date.
  • Create standard operating procedures (SOPs), email templates, and booking process documents.
  • Review guest communication for tone and accuracy.
  • Coordinate with property managers for smooth check-ins and special requests.
  • Produce daily/weekly/monthly booking and revenue reports.

Requirements:

  • Degree/Diploma in Hotel Management or related field.
  • At least 3 years of experience in reservations/front office in hospitality.
  • Strong understanding of OTA extranets and PMS systems.
  • Excellent communication skills (English; other languages an asset).
  • Proficient in Microsoft Excel, Google Sheets, and email drafting.
  • Detail-oriented, proactive, and willing to learn in a dynamic environment.

Career Growth Opportunities: As part of our team, you will have opportunities to grow into a Reservations Manager role as the company expands.

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