Front Desk Receptionist

3 weeks ago

Puducherry, Puducherry, India Klite Technology Full time

1 Guest Check-In and Check-Out Welcome guests upon arrival and assist with the check-in process Collect necessary information such as identification and payment details Provide room keys cards and instructions on hotel amenities and policies Facilitate smooth and efficient check-out procedures including billing and settling payments 2 Reservations Management Handle reservation inquiries via phone email or in-person Assist guests with booking accommodations ensuring accuracy and efficiency Maintain updated records of room availability and guest preferences Manage last-minute bookings and cancellations effectively 3 Customer Service and Assistance Address guest inquiries requests and concerns promptly and courteously Provide information about hotel services facilities and local attractions Handle complaints and resolve issues to ensure guest satisfaction Anticipate guest needs and strive to exceed their expectations 4 Cash Handling and Accounting Process payments including cash credit debit cards and other forms of payment Balance cash drawers and reconcile transactions accurately Generate reports on daily revenue and occupancy rates Follow hotel policies and procedures for handling financial transactions securely 5 Front Desk Operations Maintain a tidy and organized front desk area Keep inventory of supplies such as room keys stationery and promotional materials Operate computerized reservation and property management systems proficiently Coordinate with other hotel departments to fulfill guest requests and ensure smooth operations 6 Safety and Security Monitor the lobby and public areas to ensure a safe and secure environment Handle emergencies and follow established protocols for guest safety assist with evacuations or other critical situations 7 Communication and Collaboration Communicate effectively with guests colleagues and management Collaborate with housekeeping maintenance and other departments to address guest needs and maintain cleanliness and functionality of facilities Relay relevant information to incoming shifts to ensure continuity of service Hotel front desk employees play a crucial role in providing exceptional hospitality and ensuring a positive guest experience Their professionalism attentiveness and problem-solving skills contribute significantly to the overall success of the hotel Job Types Full-time Permanent Pay 10 000 00 - 12 000 00 per month Benefits Food provided Health insurance Provident Fund Schedule Day shift Morning shift Night shift Rotational shift Supplemental pay types Performance bonus Work Location In person

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