Reservations Executive

3 weeks ago

Puducherry, Puducherry, India stayxp Full time

Job Title: Reservations Executive (Hospitality Start-up)

Location: Pondicherry (Work from Office)

Salary: ₹35,000 – ₹40,000 per month (including incentives)

Commitment: Minimum 1 year | Probation: 3 months

About Us

We're building stayxp, a young and dynamic hospitality start-up currently managing boutique properties in Pondicherry. With 2 properties onboard and plans to scale, we are looking for someone passionate about hospitality to set up our end-to-end reservations process and create the foundation for growth.

What You'll Do

  • Manage reservations across OTAs, direct bookings, and offline channels.
  • Handle guest communication via calls, emails, and WhatsApp.
  • Maintain accurate data on PMS and OTA extranets.
  • Verify property listings and ensure rates, availability, and content are updated.
  • Create SOPs, email templates, and booking process documents.
  • Review guest communication for tone and accuracy.
  • Coordinate with property managers for smooth check-ins and special requests.
  • Maintain daily/weekly/monthly booking and revenue reports.

What We're Looking For

  • Education: Degree/Diploma in Hotel Management.
  • Experience: 3+ years in reservations/front office in hospitality.
  • Strong understanding of OTA extranets (Booking.com, Agoda, Airbnb, etc.).
  • Understanding of PMS (Property Management Systems) and rate management.
  • Excellent communication skills (English; other languages a plus).
  • Proficient in MS Excel, Google Sheets, and email drafting.
  • Detail-oriented, proactive, and willing to learn in a start-up environment.

What We Offer

  • Salary: ₹35,000 – ₹40,000/month (incl. incentives).
  • Direct mentorship from the founder.
  • Hands-on experience in building a hospitality brand from the ground up.
  • Support in finding suitable accommodation (no stay/meals provided).
  • Career growth into a Reservations Manager role as the company expands.

How to Apply

Send your CV to team@stayxp.in with the subject: Application – Reservations Executive.

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