Guest Relation Executive

14 hours ago

Puducherry, India LE PONDY BEACH RESORT Full time

**Exciting Opportunity: Guest Relations Executive at Le Pondy Beach Resort**

Are you passionate about creating unforgettable experiences for guests in a luxurious beachfront setting? Le Pondy Beach Resort is looking for a dedicated and personable Guest Relations Executive to join our team.

As a Guest Relations Executive, you will be the face of our resort, responsible for ensuring exceptional service and personalized attention to all our guests. Your main responsibilities will include:
**Guest Interaction**:

- Warmly welcoming guests upon arrival and ensuring a smooth check-in process.
- Providing personalized recommendations and information about resort facilities, activities, and local attractions.
- Handling guest inquiries, requests, and complaints promptly and courteously.

**Relationship Building**:

- Developing strong relationships with guests to enhance their overall experience.
- Anticipating guests' needs and preferences to provide proactive service.

**Special Services**:

- Coordinating special requests such as room decorations, special occasions, or transportation arrangements.
- Assisting with reservations for dining, spa, and recreational activities.

**Issue Resolution**:

- Addressing and resolving guest concerns or issues effectively and efficiently.
- Following up with guests to ensure their satisfaction and resolve any outstanding matters.

**Quality Assurance**:

- Conducting regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met.
- Monitoring guest feedback and implementing improvements based on suggestions and comments.

**Team Collaboration**:

- Liaising with other departments such as housekeeping, front office, and F&B to ensure seamless guest experiences.
- Collaborating with the concierge team to provide comprehensive guest services.

**Qualifications and Requirements**:

- Proven experience in a guest-facing role within the hospitality industry.
- Excellent interpersonal and communication skills, with a strong customer service orientation.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Problem-solving skills and the ability to remain calm under pressure.
- Knowledge of local attractions and activities preferred.
- Proficiency in English; additional languages are a plus.
- Flexibility to work shifts including evenings, weekends, and holidays as needed.

**Why Le Pondy Beach Resort?**

Le Pondy Beach Resort is a premier destination known for its tranquil ambiance and exceptional service. Join our dedicated team and become part of a resort committed to creating memorable experiences for our guests.

Le Pondy Beach Resort

Pay: From ₹16,000.00 per month

**Benefits**:

- Food provided
- Paid time off

Schedule:

- Day shift
- Evening shift
- Night shift
- Rotational shift
- Weekend availability

Ability to commute/relocate:

- Pondicherry, Puducherry: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer relationship management: 2 years (preferred)

**Language**:

- English, Tamil, Hindi (required)

Work Location: In person

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