Hotel Reservation Executive

2 days ago

Puducherry Puducherry, India Purple Resort Full time

**Job Description for Hotel Reservation Executive**

Job Title: Hotel Reservation Executive

Location: Puducherry

Hours: Fulltime

About Company: Purple Resort

**Summary**

**Roles and Responsibilities**
- Include inputting reservation details into booking systems.
- Managing modifications and cancellations of Booking Details.
- Processing payments
- Coordinating with other hotel departments to ensure a smooth guest experience.
- Handle all incoming reservation requests
- Accurately input guest details and reservation information into the hotel's Property Management System (PMS).
- Provide information on room availability, rates, packages, and hotel amenities, ensuring excellent customer service and a seamless booking experience.
- Employ cross-selling and upselling techniques to promote additional travel services or room upgrades to maximize revenue.

**Essential Skills**
- Address guest inquiries, resolve booking discrepancies, and troubleshoot any issues that arise during the reservation process.
- Maintain accurate and detailed records of customer information and reservations.
- Ability to provide outstanding customer service and a positive guest experience
- Excellent verbal and written communication skills to interact effectively with guests and colleagues.
- Strong organizational and multitasking abilities to manage various booking requests efficiently.

**Experience**
- Total work: 4 years (required)
- Hotel Industry: 4years (required)
- Travel Industry: 3years

**Qualification**

**Must be Graduate**
- Bachelor's degree in hospitality or tourism is preferred

OR
- 3 to 5 years related field experience is often preferred

Pay: ₹12,000.00 - ₹25,000.00 per month

Application Question(s):

- How Many Years of Room Reservation Experience do you have ?

**Experience**:

- Hotel management: 3 years (preferred)
- Hotel: 2 years (preferred)

**Language**:

- English (preferred)

**Location**:

- Puducherry, Puducherry (preferred)

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