Reservations Executive

5 days ago

Puducherry, Puducherry, India BSG Hospitality Consulting Full time ₹ 3,60,000 - ₹ 4,80,000 per year

Job Title: Reservations Executive

Location: Pondicherry (Work from Office)

Salary: ₹35,000 – ₹40,000 per month (including incentives)

Commitment: Minimum 1 year

Probation Period: 3 months

About the Role

We are seeking a dedicated and detail-oriented Reservations Executive to manage and streamline the end-to-end reservations process for boutique hospitality properties. The ideal candidate will have strong communication skills, a customer-focused mindset, and the ability to coordinate seamlessly across departments to ensure a smooth booking experience for all guests.

Key Responsibilities

  • Manage reservations through OTAs, direct bookings, and offline channels.
  • Handle guest communication professionally via phone, email, and WhatsApp.
  • Maintain accurate booking data in PMS systems and OTA extranets.
  • Ensure property listings, rates, and availability are consistently updated.
  • Develop and maintain SOPs, email templates, and process documentation.
  • Review guest correspondence for accuracy, tone, and service quality.
  • Coordinate with property teams to ensure smooth check-ins and special requests.
  • Prepare and maintain daily, weekly, and monthly booking and revenue reports.

Candidate Profile

  • Education: Degree or Diploma in Hotel Management.
  • Experience: Minimum 3 years in reservations or front office within the hospitality sector.
  • Technical Skills:
  • Proficiency with PMS systems and OTA extranets (e.g., , Agoda, Airbnb).
  • Strong command of MS Excel, Google Sheets, and email correspondence.
  • Soft Skills:
  • Excellent communication in English (additional languages are a plus).
  • Detail-oriented, proactive, and organized.
  • Strong problem-solving and coordination skills.
  • Positive attitude with the ability to work in a dynamic environment.

Job Types: Full-time, Permanent

Pay: ₹30, ₹40,000.00 per month

Application Question(s):

  • Are you located in Pondicherry or willing to relocate?

Experience:

  • Hospitality: 2 years (Preferred)

Work Location: In person

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