Operation Manager

3 days ago

Puducherry, Puducherry, India BSG Hospitality Consulting Full time ₹ 4,20,000 - ₹ 6,00,000 per year

Job Title: Operations Manager

Company: StayXP (BSG Hospitality Consulting)

Location: Pondicherry (Candidates must be willing to relocate if not local)

Experience: Minimum 4 years in hotel operations (preferably boutique or leisure-focused)

Qualification: Degree/Diploma in Hotel Management

Tenure Commitment: Minimum 1 year

Salary: Up to ₹50,000 per month

Role Overview:

The Operations Manager will be responsible for overseeing day-to-day operations across StayXP properties to ensure smooth functioning, adherence to standards, and exceptional guest experiences. This role involves managing multiple departments, optimizing operations, and maintaining service excellence through effective leadership and strategic planning.

Key Responsibilities:1. Property Oversight & Quality Control

  • Conduct regular audits to maintain consistent service standards.
  • Ensure compliance with established SOPs across departments (Front Office, Housekeeping, F&B, etc.).
  • Implement and update operational SOPs as required.
  • Address and resolve guest or property-level escalations promptly.

2. Training & Development

  • Design and execute training programs for new and existing staff.
  • Conduct performance reviews and feedback sessions.
  • Foster a culture of continuous learning and service excellence.

3. Recruitment & Team Building

  • Identify hiring needs and manage recruitment for on-ground teams.
  • Oversee onboarding, orientation, and induction processes.
  • Build a motivated, high-performing operations team.

4. Sales & Inventory Management

  • Collaborate with the central reservations team to meet sales targets.
  • Monitor occupancy, ADR, and revenue across OTAs and direct channels.
  • Manage inventory distribution to maximize revenue yield.

5. Vendor & Procurement Management

  • Source and manage vendor relationships.
  • Negotiate contracts and control costs.
  • Oversee procurement processes and maintain optimal stock levels.

6. Expense Tracking & Budgeting

  • Prepare and monitor monthly budgets for each property.
  • Approve operational expenses and track variances.
  • Coordinate with finance for P&L analysis and cost optimization.

7. Performance Monitoring & Reporting

  • Prepare weekly/monthly performance reports.
  • Define KPIs for operational teams and ensure targets are met.
  • Use data insights to enhance efficiency and guest satisfaction.

Skills & Competencies:

  • Strong understanding of hotel operations and hospitality standards.
  • Experience with PMS tools (Ezee, Stayflexi preferred).
  • Excellent team management and leadership skills.
  • Financial acumen in budgeting, cost control, and reporting.
  • Excellent communication and conflict-resolution abilities.
  • Hands-on, quality-driven, and solution-oriented mindset.

Motivation & Traits:

  • High sense of ownership and accountability.
  • Attention to detail with a guest-first approach.
  • Strategic thinker with proactive execution.
  • Passionate about creating exceptional guest experiences.

Job Types: Full-time, Permanent

Pay: ₹35, ₹50,000.00 per month

Application Question(s):

  • Mension your Current CTC(Annual in lacs)

Experience:

  • Hospitality Operations: 1 year (Preferred)

Location:

  • Pondicherry, Puducherry (Preferred)

Work Location: In person

  • Operations Manager

    7 days ago

    Puducherry, Puducherry, India 8fc7a7bf-59aa-4d91-bb39-720b2810144c Full time ₹ 6,00,000 per year

    Job Description- Operations ManagerOne of India's biggest political and policy consulting organizations, This company Technology & Strategy Consulting, was started by a group of socio-entrepreneurs from colleges like IIT, ISB, and NIT. Currently driven by a strong team of more than 650 young professionals with a presence across India. We leverage data and...

  • DGM Operations

    2 weeks ago

    Puducherry, Puducherry, India Pyramid Human Resources Consultancy Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    The incumbent should be a B.E./B.Tech in Chemical Engineering with a minimum of 15 years of experience in plant operations within the chemical or specialty chemical industries, including at least 57 years in a senior leadership role, with strong expertise in operations management, EHS compliance, cost control, and cross-functional leadership.Designation: DGM...

  • Operations Executive

    1 day ago

    Puducherry, Puducherry, India Providence Mall Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    The Operations Executive role includes the following tasks: Communicating with upper management to develop strategic operations goals. Monitoring operational performance of both internal and external service providers. Making sure the operation happens uninterrupted 24/7. ph: 99433#90499Responsibilities and Duties· Handling customer query· Supervising the...

  • Operations Executive

    2 weeks ago

    Puducherry, Puducherry, India Sangamam Forex Full time

    Job Title: Operations ExecutiveLocation: PondicherryCompany: Sangamam Group (Sangamam Leisure Management Pvt Ltd, Sangamam Global Academy, Sangamam Forex)Job Summary:We are looking for a dynamic and responsible Operations Executive to support day-to-day operations across all business verticals of Sangamam. The ideal candidate will coordinate between...

  • Digital Operations

    2 weeks ago

    Puducherry, Puducherry, India Cherri Technologies Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Job Overview:We are looking for a skilled and proactive individual to handle our online hotel operations, digital promotions, and website updates.Key Responsibilities:Manage PMS–OTA Channel Manager (update rates, inventory, and promotions).Coordinate with OTAs , Expedia, etc.) for listings and offers.Handle Instagram and digital marketing...

  • Sales and Operations Assistant

    2 weeks ago

    Puducherry, Puducherry, India Luca Digital Solutions Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Sales & Operations AssistantCompany: Luca Digital Solutions x PixelCraft StudiosLocation: PuducherryEmployment Type: Full-TimeAbout the RoleWe are looking for a dynamic and organized Sales & Operations Assistant to support day-to-day business operations, client coordination, and sales activities. This role is ideal for someone who loves multitasking,...

  • DATA ENTRY OPERATOR

    7 days ago

    Puducherry, Puducherry, India Pixirus Full time ₹ 2,00,000 - ₹ 5,00,000 per year

    As this position requires on-site presence, we will exclusively consider applicants residing in Pondicherry .French proficiency is a must (from DELF A2)This job is open to freshers and experienced candidates.OVERVIEWWe are seeking a meticulous and dedicated Data Entry Operator to join our team.This role involves entering data from various types of documents...

  • Hiring Associate Manager For RCM Operations

    2 weeks ago

    Puducherry, Puducherry, India Health Prime Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role & responsibilities :Supervises the day-to-day functions of the Medical Billing team/ AR TeamMonitor team performance and report on metrics.Organizing work and communicating goals to the team.Allocating and managing resources.Ensure client's SLA is met including service delivery, timely report and quality control.Conducts team huddles, provides process...

  • General Manager

    2 weeks ago

    Puducherry, Puducherry, India The Balified Villa Full time

    Role & responsibilities1. OTA (Online Travel Agency) ManagementManage villa listings and performance across , Airbnb, and Maps.Update pricing, availability, and monitor guest reviews and ratings.Ensure property visibility and online reputation management.2. Stayflexi Software OperationsOversee villa operations using the Stayflexi platform.Attend Stayflexi...

  • Hiring Manager For RCM Operations @ Puducherry

    3 days ago

    Puducherry, Puducherry, India Health Prime Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role & responsibilities :Supervising the overall functioning of the team.Ensure the Optimization of Projects.Ensure the line of control.Resource PlanningWorking with internal teams to deploy new projects for the entire population of the company.Communicates effectively across the AHS organizational structure.Assist in all the staffing duties such as hiring,...