Reservations Operations Specialist

7 days ago


Puducherry, Puducherry, India beBeeReservation Full time ₹ 4,20,000 - ₹ 4,80,000

Job Overview:

This role is ideal for a proactive and detail-oriented individual who can manage reservations across various channels. The successful candidate will be responsible for handling guest communication, maintaining accurate data on Property Management Systems (PMS) and Online Travel Agency (OTA) extranets.

Key Responsibilities:

  • Coordinate with property managers to ensure smooth check-ins and special requests
  • Review guest communication for tone and accuracy
  • Create SOPs, email templates, and booking process documents
  • Maintain daily/weekly/monthly booking and revenue reports
  • Verify property listings and ensure rates, availability, and content are updated
  • Manage reservations across OTAs, direct bookings, and offline channels
  • Handle guest communication via calls, emails, and WhatsApp

Required Skills and Qualifications:

  • Degree/Diploma in Hotel Management
  • 3+ years of experience in reservations/front office in hospitality
  • Strong understanding of OTA extranets (Booking.com, Agoda, Airbnb)
  • Understanding of PMS and rate management
  • Excellent communication skills (English; other languages a plus)
  • Proficient in MS Excel, Google Sheets, and email drafting

What We Offer:

  • A competitive salary package
  • Direct mentorship from the founder
  • Hands-on experience in building a hospitality brand from the ground up
  • Career growth into a Reservations Manager role as the company expands


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